![]() ![]() It also won't save anything, which pretty much reduces it to nothing more than a toy (albeit a solidly built one). The BeatStep seemed locked into one function, so 90% of it's advertised features are unusable. After that time, i eventually got back in my studio and started playing again, looking forward to really using the Beatstep Pro both with my iMac, and with my hardware rig, as my old sequencer of choice had gotten damaged in a house move. So it went back in the box while i had an illness for nearly a year and couldn't really do anything. But i didn't have the time or energy to really go in to much depth with it's functionality at that exact moment. It arrived safe and sound, and i powered it up just to give it a quick check. I bought an Arturia BeatStep Pro by mail, from a shop in Leeds. I think a much more personable service, is needed rather than robotic responses as it can make us feel that we are not so valued and just a name on an email, Overall, i was dealt with in an ok way and finally, my situation, hopefully has been resolved, but things could´ve been better. Another thing was that I had to speak to 3 different people over the 3 weeks of talking, rather than being dealt with by one person, which can be frustrating. I I did not feel comfortable doing,as I am not an electrician and could do more harm than good, but they agreed to fix a second time after something had happened during delivery. I sent videos of keys obviously not working and did various other things as asked by the consultant, I was asked to check settings that would, even to layman, would´ve made no was also asked to take apart the keyboard, which difference and I felt a little bit like I was viewed as unvalued. Waiting almost a week for a response and then being told that the guy had been at NAMM, not really my concern, being written to in a language which I do not speak, it seems to me to very strange that we had been talking in English and then a mail in Spanish. There are still some issues that i personally had with the customer service. so i thank them for being more responsive. My keyboard has now, I think, been repaired, after 2 attempts. I had some problems with my Keylab 49 and had a fairly bad experience when speaking to the people at Arturia. I have decided to update my review of Arturia, after having dealt with them some more since my last more irritated review. ![]()
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